|
{icon name="owner" label="Owner"}
|
{if $ticket.owner}
{$ticket.ownername}
{else}
{trans("none")}
{/if}
|
|
{icon name="verifier" label="Verifier"}
|
{if $ticket.verifierid}
{$ticket.verifier_username}
{else}
{trans("none")}
{/if}
|
{if $ticket.deadline}
|
{icon name="timetable" label="Deadline"}
|
{if $ticket.deadline}
{$ticket.deadline|date_format:"Y-m-d H:i:s"}
{else}
{trans("none")}
{/if}
|
{/if}
|
{icon name="queue" label="Queue"}
|
{$ticket.queuename}
{if empty($favorite_queues)}
{button type="link" icon="next" disabled=true tip="No favorite queues defined (check 'rt.favorite_queues' configuration setting)"}
{else}
{foreach $favorite_queues as $queueid => $name}
{if $queueid != $ticket.queueid}
{button type="link" icon="next" tip=trans('Move ticket to queue $a', $name)
data_href="?m=rtticketedit&action=queuechange&id={$ticket.ticketid}&queueid=$queueid"
data_confirmation_text=trans('Are you sure, you want to move ticket to $a?', $name)
}
{/if}
{/foreach}
{/if}
|
|
{icon name="status" label="Status"}
|
{$_RT_STATES[$ticket.state].label}
|
{if $ticket.cause}
|
{icon name="cause" label="Cause"}
|
{if $ticket.cause==2}{trans("company's side")}
{elseif $ticket.cause==1}{trans("customer's side")}
{else}{trans("unknown/other")}{/if}
|
{/if}
{if $ticket.deleted == 1 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
|
{icon name="user" label="Remover"}
|
{$ticket.delusername|escape}
|
|
{icon name="remove" label="Remove date"}
|
{$ticket.deltime|date_format:"Y-m-d H:i:s"}
|
{/if}
{if $ticket.source}
|
{icon name="source" label="Ticket source"}
|
{trans($_RT_SOURCES[$ticket.source])}
|
{/if}
{if isset($ticket.priority)}
|
{icon name="priority" label="Priority"}
|
{$_RT_PRIORITIES[$ticket.priority]}
|
{/if}
{if $ticket.address_id}
|
{icon name="location" label="Location"}
|
{$ticket.location|escape}
{button
type="link"
tip="Show on map"
icon="location"
href="{$gps_location_url|replace:"%location":$ticket.location|escape}"
}
{show_on_map_button
type="default"
cityid=$ticket.city_id
streetid=$ticket.street_id
building_num=$ticket.house
}
{show_on_map_button
type="google"
cityid=$ticket.city_id
streetid=$ticket.street_id
building_num=$ticket.house
}
{show_on_map_button
type="geoportal"
cityid=$ticket.city_id
streetid=$ticket.street_id
building_num=$ticket.house
}
{show_on_map_button
type="netstork"
cityid=$ticket.city_id
streetid=$ticket.street_id
building_num=$ticket.house
}
{show_on_map_button
type="sidusis"
cityid=$ticket.city_id
streetid=$ticket.street_id
building_num=$ticket.house
}
|
{/if}
{if $ticket.location && !empty($ticket.coords.latitude)}
|
{icon name="location"
class="lms-ui-button-clipboard"
label="GPS coordinates"
data_clipboard_text="{$ticket.coords.latitude}, {$ticket.coords.longitude}"
}
|
{button
type="link"
class="lms-ui-button-clipboard"
label="{$ticket.coords.latitude}, {$ticket.coords.longitude}"
data_clipboard_text="{$ticket.coords.latitude}, {$ticket.coords.longitude}"
}
|
{/if}
{if $ticket.nodeid}
|
{icon name="node" label="Node"}
|
{$ticket.node_name} ({$ticket.nodeid})
|
{/if}
{if $ticket.netnodeid}
|
{icon name="netnode" label="Network Device Node"}
|
{$ticket.netnode_name|escape}
|
{/if}
{if $ticket.netdevid}
|
{icon name="netdev" label="Device"}
|
{$ticket.netdev_name|escape}
|
{/if}
{if $ticket.invprojectid}
|
{icon name="invproject" label="Investment project"}
|
{$ticket.invproject_name|escape}
|
{/if}
{if $ticket.parentid}
|
{icon name="parentticket" label="Primary ticket"}
|
#{$ticket.parent.id|string_format:"%06d"} {$ticket.parent.name|escape}
|
{/if}
{if $ticket.childtickets}
|
{icon name="childticket" label="Secondary tickets"}
|
{foreach $ticket.childtickets as $t}
#{$t.id|string_format:"%06d"}
{$t.subject|escape}
{/foreach}
|
{/if}
{if $ticket.relatedtickets}
|
{icon name="relatedticket" label="Related tickets"}
|
{foreach $ticket.relatedtickets as $i}
{hint icon="info" mode="toggle" url="?m=rtticketinfo&id={$i.id}"}
#{$i.id}
{$i.name|escape}
{if !$i@last}
{/if}
{/foreach}
|
{/if}