{include file="clearheader.html"}
<!--// $Id$ //-->
<style>

	.no-page-break {
		break-inside: avoid;
	}

	.auto-width {
		width: 70%;
	}

	.message-header {
		background-image: linear-gradient(to right, grey 25%, rgba(255,255,255,0) 0%);
		background-position: bottom;
		background-size: 5px 1px;
		background-repeat: repeat-x;
	}

	.message-header-container {
		display: inline-flex;
		flex-grow: 1;
		width: 100%;
	}

	.message-header-container > * {
		padding-left: 0.25em;
		padding-right: 0.25em;
	}

	.message-createtime {
		font-weight: bold;
		white-space: nowrap;
		align-self: center;
	}

	.message-from-subject {
		display: flex;
		flex-direction: column;
		justify-content: center;
	}

	.message-from-subject > div {
		display: flex;
		align-items: center;
	}

	.message-from-subject > div > div {
		padding-left: 0.3em;
		padding-right: 0.3em;
	}

	.message-from-subject > div:nth-child(2) > div:nth-child(2) {
		white-space: normal;
	}

	@media print {
		.auto-width {
			width: 100%;
		}
	}

</style>
<TABLE WIDTH="100%">
	<TR>
		<TD WIDTH="99%" VALIGN="TOP">
			<H1>{$layout.pagetitle}</H1>
		</TD>
		<TD WIDTH="1%" ALIGN="RIGHT" NOWRAP>
			LMS {$layout.lmsv} @ {$layout.hostname}<BR>
			{t a=trans($smarty.now|date_format:"l") b=$smarty.now|date_format:"Y-m-d"}<!date-format>$a, $b{/t}
			<br>
			{t a=$layout.logname}Prepared by: $a{/t}
		</TD>
	</TR>
</TABLE>
{foreach $list as $ticket}
<TABLE class="auto-width" CELLPADDING="3" ALIGN="CENTER">
	<TR>
		<TD CLASS="grey bb fleftu" ALIGN="CENTER" WIDTH="1%" NOWRAP>
			{icon name="helpdesk"}
		</TD>
		<TD CLASS="grey bb fbt" ALIGN="CENTER" WIDTH="1%" NOWRAP>
			<B>{$ticket.id|string_format:"%08d"}:</B>
		</TD>
		<TD CLASS="grey bb fbt" WIDTH="97%">
			<B>{$ticket.subject|escape}</B>
		</TD>
		<TD CLASS="grey bb frightu" ALIGN="CENTER" WIDTH="1%">
			#{counter}
		</TD>
	</TR>
	<tr>
		<td colspan="4" class="flr bb">
			<table style="width: 100%;">
				<colgroup>
					<col style="width: 1%;">
					<col style="width: 99%;">
				</colgroup>
				<tr>
					<td>
						{trans("Date:")}
					</td>
					<td>
						{$ticket.createtime|date_format:"Y-m-d H:i"}
					</td>
				</tr>
				{if $ticket.deadline}
					<tr>
						<td>
							{trans("<!rt>Deadline:")}
						</td>
						<td>
							{$ticket.deadline|date_format:"Y-m-d H:i"}
						</td>
					</tr>
				{/if}
				{if $ticket.resolvetime}
					<tr>
						<td class="nobr">
							{trans("Resolve time:")}
						</td>
						<td>
							{$ticket.resolvetime|date_format:"Y-m-d H:i"}
						</td>
					</tr>
				{/if}
				{if $ticcket.customerid || $ticket.requestor}
					<tr>
						<td>
							{trans("Requestor:")}
						</td>
						<td>
							{if $ticket.customerid}
								{$ticket.customername|escape} ({$ticket.customerid|string_format:"%04d"})
							{else}
								{$ticket.requestor|escape}
							{/if}
						</td>
					</tr>
				{/if}
				{if $ticket.address}
					<tr>
						<td>
							{trans("Address:")}
						</td>
						<td>
							{$ticket.city}{if $ticket.address}, {$ticket.address}{/if}
							{if $ticket.phones}
								({trans("phone:")} {$ticket.phones})
							{/if}
							{if $ticket.emails}
								({trans("email:")} {$ticket.emails})
							{/if}
						</td>
					</tr>
				{/if}
			</table>
		</td>
	</tr>
	<tr>
		<td colspan="4" class="fbottomu bb">
			<table style="width: 100%;" cellpadding="3" class="no-page-break">
				<colgroup>
					<col style="width: 100%;">
				</colgroup>
				{foreach $ticket.content as $item}
					{if $comment_details}
						<tr>
							<td class="ftop {if $item.note} blend{/if} message-header">
								<div class="message-header-container">
									<div class="message-createtime">
										{$item.createtime|date_format:"Y-m-d H:i"}
									</div>
									<div class="message-from-subject">
										<div{if ($item.type != $smarty.const.RTMESSAGE_REGULAR && $item.type != $smarty.const.RTMESSAGE_NOTE)
											|| (!$item.customerid && !$item.userid && !$item.mailfrom
											&& !$ticket.requestor && !$item.phonefrom)} style="display: none;"{/if}>
											<div>
												<strong>{trans("From:")}</strong>
											</div>
											<div>
												{if $item.type == $smarty.const.RTMESSAGE_REGULAR}
													{if $item.customerid}
														{if $item.mailfrom}
															{icon name="mail"}
														{elseif $item.phonefrom}
															{icon name="sms"}
														{/if}
														{$item.customername} (#{$item.customerid})
													{elseif $mitem.userid}
														{icon name="user"}
														{$item.username|escape}
													{elseif $item.mailfrom}
														{icon name="mail"}
														{$item.mailfrom|escape}
													{else}
														{$ticket.requestor|escape}
														{if $ticket.requestor_mail}
															&lt;{$ticket.requestor_mail|escape}
														{/if}
													{/if}
													{if $item.phonefrom}
														{icon name="phone"}
														{$item.phonefrom}
													{/if}
												{else}
													{$item.username|escape}
												{/if}
											</div>
										</div>
										{if $item.type == $smarty.const.RTMESSAGE_REGULAR}
											<div>
												<div>
													<strong>{trans("Subject:")}</strong>
												</div>
												<div>
													{$item.subject|escape}
												</div>
											</div>
										{/if}
									</div>
								</div>
							</td>
						</tr>
					{/if}
					<tr>
						<td class="{if !$comment_details}ftop{/if}{if $item.note} blend{/if}">
							{if $message.contenttype == 'text/plain'}
								{trim($item.body)|escape|regex_replace:"/\r?\n/":'<br>'|message_quote}
							{else}
								{$item.body|message_quote}
							{/if}
						</td>
					</tr>
				{/foreach}
			</table>
		</td>
	</tr>
</TABLE><BR>
{foreachelse}
<TABLE class="auto-width" CELLPADDING="3" BORDER="1" ALIGN="CENTER">
	<tr>
    	<td class="empty-table">
			{trans("No such requests in database.")}
		</td>
	</tr>
</TABLE>
{/foreach}
{include file="clearfooter.html"}