{$message.createtime|date_format:"Y-m-d
H:i"}
|
{trans("From:")}
{trans("Subject:")}
|
{if $message.customerid}
{$message.customername}
{elseif $message.userid}
{$message.username}
{elseif $message.mailfrom}
{$message.mailfrom|escape}
{else}
{$ticket.requestor|escape}
{if $ticket.requestoremail}
<{$ticket.requestoremail|escape}>
{/if}
{/if}
{$message.subject|escape}
|
{if $message.attachments}
{foreach $message.attachments as $attachment}
{if !$attachment@first}
{/if}{$attachment.filename} {img src="attach.gif" alt=""}
{/foreach}
{/if}
|
{if ($ticket.state != $smarty.const.RT_RESOLVED || $allow_message_add_to_closed_tickets)
&& (!$allow_reopen_tickets_newer_than || $smarty.now - $allow_reopen_tickets_newer_than <= $ticket.lastmod)}
{trans("Reply")}
{else}
{/if}
|