{include file="clearheader.html"}
<!--// $Id$ //-->
<TABLE width="100%" align="center">
	<TR>
		<TD width="100%" align="RIGHT">
			LMS {$layout.lmsv} @ {$layout.hostname}<BR>
			{t a=trans($smarty.now|date_format:"l") b=$smarty.now|date_format:"Y-m-d"}<!date-format>$a, $b{/t}
			<br>
			{t a=$layout.logname}Created by: $a{/t}
		</TD>
	</TR>
</TABLE>
<P>
<TABLE width="100%" cellpadding="3" border="1" align="CENTER">
	<COLGROUP>
		<COL style="width: 1%;">
		<COL style="width: 99%;">
	</COLGROUP>
	<TBODY>
	<TR>
		<TD class="HEAD" colspan="2">
			<H1>{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}</H1>
		</TD>
	</TR>
	<TR>
		<TD class="bold">
			{trans("Subject:")}
		</TD>
		<TD class="bold nobr">
			{$ticket.subject|trunescape:50}
		</TD>
	</TR>
	<TR>
		<TD class="bold">
			{trans("Requestor:")}
		</TD>
		<TD class="nobr">
			{if $ticket.customerid}
			{$ticket.customername|escape} ({$ticket.customerid|string_format:"%04d"})
			{if $ticket.location}
				<br>
				{$ticket.location}
			{/if}
			{if $ticket.requestor}<BR>{$ticket.requestor}{/if}
			{if $ticket.requestor_phone}<BR>{$ticket.requestor_phone}{/if}
			{if $ticket.requestor_mail}<BR>{$ticket.requestor_mail}{/if}
			{else}
				{if $ticket.requestor_userid}
				{$ticket.requestor_username}
				{else}
					{$ticket.requestor}
					{if $ticket.requestor_mail}
					<br>{$ticket.requestor_mail}
					{/if}
					{if $ticket.requestor_phone}
					<br>{$ticket.requestor_phone}
					{/if}
				{/if}
			{/if}
		</TD>
	</TR>
	<TR>
		<TD class="bold nobr">
			{trans("Create time:")}
		</TD>
		<TD>
			{$ticket.createtime|date_format:"Y/m/d H:i:s"}
		</TD>
	</TR>
	{if $ticket.ownername}
	<TR>
		<TD class="bold">
			{trans("Owner:")}
		</TD>
		<TD class="nobr">
			{$ticket.ownername}
		</TD>
	</TR>
	{/if}
{*
	<TR>
		<TD class="bold">
			{trans("Status:")}
		</TD>
		<TD>
			{$ticket.status}
		</TD>
	</TR>
	<TR>
		<TD class="bold">
			{trans("Uptime:")}
		</TD>
		<TD class="nobr">
			{$ticket.uptime}
		</TD>
	</TR>
	<TR>
		<TD class="bold">
			{trans("Queue:")}
		</TD>
		<TD class="nobr">
			{$ticket.queuename}
		</TD>
	</TR>
*}
	<TR>
		<TD class="bold">
			{trans("Message:")}
		</TD>
		<TD>
			{if $ticket.messages.0.contenttype == 'text/plain'}
				{trim($ticket.messages.0.body)|escape|regex_replace:"/\r?\n/":'<br>'|message_quote}
			{else}
				{$ticket.messages.0.body|message_quote}
            {/if}
		</TD>
	</TR>
	</TBODY>
</TABLE>
{if $stats}
<P>
<TABLE width="100%" cellpadding="3" align="center">
	<COLGROUP>
		<COL style="width: 1%;">
		<COL style="width: 99%;">
	</COLGROUP>
	<TR CLASS="dark">
		<TD class="bold nobr">
			{trans("Requests causes (last year)")}
		</TD>
		<TD>
			{trans("company's side")}: <B>{$stats.2.num|default:0}</B>,
			{trans("customer's side")}: <B>{$stats.1.num|default:0}</B>,
			{trans("unknown/other<!plural>")}: <B>{$stats.0.num|default:0}</B>,
			{trans("all")}: <B>{$stats.0.num+$stats.1.num+$stats.2.num}</B>
		</TD>
	</TR>
</TABLE>
</P>
{/if}
{if $messages || $notes}
<p>
<table width="100%" cellpadding="3" border="1" align="center">
	<COLGROUP>
		<COL style="width: 1%;">
		<COL style="width: 1%;">
		<COL style="width: 1%;">
		<COL style="width: 97%;">
	</COLGROUP>
	{counter start=0 skip=1 print=false assign=msgidx}
	{foreach $ticket.messages as $message}
	{if ($message.type == $smarty.const.RTMESSAGE_REGULAR && $messages) || ($message.type == $smarty.const.RTMESSAGE_NOTE && $notes)}
	<THEAD>
	<TR>
		<TD class="HEAD valign-top text-right bold nobr">
			{$message.createtime|date_format:"Y/m/d H:i"}
		</TD>
		<TD class="HEAD text-right bold">
			{trans("From:")}{if $message.type == $smarty.const.RTMESSAGE_REGULAR}<BR>{trans("Subject")}{/if}
		</TD>
		<TD class="HEAD nobr">
			{if $message.type == $smarty.const.RTMESSAGE_REGULAR}
				{if $message.customerid}
					{$message.customername}
				{elseif $message.userid}
					{$message.username|escape}
				{elseif $message.mailfrom}
					{$message.mailfrom|escape}
				{else}
					{$ticket.requestor|escape}
					{if $ticket.requestor_mail}
						&lt;{$ticket.requestor_mail|escape}&gt;
					{/if}
				{/if}
			<BR>
			{$message.subject|escape}
			{else}
			{$message.username|escape}
			{/if}
		</TD>
		<TD class="HEAD text-right">
			{if $message.attachments}
				{foreach $message.attachments as $attachment}
					{$attachment.filename} {icon name="attachement"}<br>
				{/foreach}
			{/if}
		</TD>
	</TR>
	</THEAD>
	<TBODY>
	<TR>
		<TD colspan="4" class="superlight{if $message.type == $smarty.const.RTMESSAGE_NOTE} blend{/if}">
			{if $message.contenttype == 'text/plain'}
				{trim($message.body)|escape|regex_replace:"/\r?\n/":'<br>'|message_quote}
			{else}
				{$message.body|message_quote}
            {/if}
		</TD>
	</TR>
	</TBODY>
	{counter print=false}
	{elseif $message.type != $smarty.const.RTMESSAGE_NOTE && $history}
		<tr class="blend">
			<td class="fbt text-right bold nobr valign-top">
				{$message.createtime|date_format:"Y/m/d H:i"}
			</td>
			<td class="fbt text-right bold nobr valign-top">
				{trans("From")}
			</td>
			<td colspan="2" class="fbt">
				{$message.username|escape}<BR>
				{$message.body}
			</td>
		</tr>
	{/if}
	{/foreach}
</table>
</p>
{/if}
<P>
<TABLE width="100%" cellpadding="3" align="CENTER">
	<TR>
		<TD width="100%" class="HEAD">
		{trans("Notes")}
		</TD>
	</TR>
	<TR>
		<TD width="100%" class="fall">
			<P>&nbsp;</p>
			<P>&nbsp;</p>
			<P>&nbsp;</p>
			<P>&nbsp;</p>
			<P>&nbsp;</p>
			<P>&nbsp;</p>
		</TD>
	</TR>
</TABLE>
</p>
{include file="clearfooter.html"}